Returns
Simple and accessible return process
Your customers expect a very simple and accessible process for returns. We understand that fast, correct and efficient processing is very important for returns in e-fulfilment. If your customer has changed his mind or was not satisfied with the ordered product, a quick and correct processing of the return can still provide a good impression. Of course you would like to have this customer back again! That is why we have set up an intricate returns network. Real-time returns reports are available through our e-warehouse system. In addition, we jointly determine the assessment method for returns. This is how we ensure an excellent e-fulfilment experience!
Increased return costs for webshop
With the growth of e-commerce, return costs continue to increase. Of all European countries, the Netherlands is even the return champion. The percentage in fashion even rises to 50%! The number of returns is also growing in other countries. Being able to properly manage returns has therefore become one of the distinguishing values within e-commerce. E-Fulfillment Hub will work with you to see how we can reduce returns. After all, through smart return management, the return costs for your webshop can be reduced, you can score on customer satisfaction and you contribute to reducing the CO2 footprint.
Real-time insight into your returns via e-warehouse
As an e-Fulfillment Hub, we put IT at the center of the process of e-fulfilment, logistics and e-commerce. With our e-warehouse platform we ensure ease of use, speed and a large number of links, so that your fulfillment process is completely unburdened. E-warehouse gives you real-time insight into your logistics processes. The system monitors these and acts on them. Similar to the functions for inbound logistics and warehousing, return processes are also transparent within e-warehouse. These are automatically loaded into the system, whereby the track & trace can also be followed. Information such as date, items, reason for return and any photos of packing slips, labels or products can be added. There is also a return validation in the system so that it is clear which returns have been processed. Thanks to a simple and accessible return process, we ensure a fast, correct and efficient settlement and we offer an excellent fulfillment experience!
Are you interested in our return handling and do you want to reduce the return costs of your webshop? Request a free quote!
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6003 DC Weert
+31 (0) 495-788118
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