Your customers expect a very simple and accessible process for returns. We understand that fast, correct and efficient processing is very important for returns in e-fulfilment. If your customer has changed his mind or was not satisfied with the ordered product, a quick and correct handling of the return can still create a good impression. Of course you would like to have this customer back again! That is why we have also set up a fine-meshed returns network. Real-time returns reports are available via our e-warehouse system. In addition, we jointly determine the assessment methodology for returns. This is how we ensure an excellent e-fulfilment experience!
With the growth of e-commerce, return costs are increasing. Of all European countries, the Netherlands is even the champion of returns. The percentage in fashion even goes up to 50%! The number of returns is also growing in other countries. Being able to manage returns well has therefore become one of the distinguishing values within e-commerce. E-Fulfilment Hub will work with you to see how we can reduce returns. After all, smart return management can reduce the return costs for your webshop, you can score on customer satisfaction and you contribute to reducing the CO2 footprint.
As e-Fulfilment Hub, we put IT centrally in the process of e-fulfilment, logistics and e-commerce. With our e-warehouse platform, we ensure ease of use, speed and a large number of connections, which means your fulfilment process is completely unburdened. E-warehouse gives you real-time insight into your logistics processes. The system monitors these and acts on them. Similar to the functions for goods intake and warehousing, return processes are also visible within e-warehouse. These are automatically loaded into the system, where the track & trace can also be followed. Data such as date, articles, reason for return and any photos of packing slips, labels or products can be added. There is also a return validation in the system so that it is clear which returns have been processed. Through a simple and accessible return process, we ensure fast, correct and efficient handling and offer an excellent fulfilment experience!
Are you interested in our return handling and do you want to reduce the return costs of your webshop? Request a free quote!
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6003 DC Weert
+31 (0) 495-788118
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